Last updated: September 2026
In short
| Situation | What happens | |---|---| | Reschedule 24 hours or more before the session | Free — pick a new slot | | Reschedule with less than 24 hours' notice | Treated as a cancellation: full-value credit | | Cancellation | Credit for the full value, valid one year, transferable | | No-show | Credit for the full value, valid one year, transferable | | More than 15 minutes late | The session is shortened by the delay | | Cancellation by us | Alternative slot or full-value credit |
No cash refunds
Payments are non-refundable in cash under all circumstances, as you explicitly agreed at checkout. Instead, the amount becomes a credit code you can:
- use for any new booking within one year of the payment date, online or in person;
- transfer to another person to use in your place;
- top up with the difference to upgrade from an online to an in-person session.
How to reschedule
Message us on WhatsApp +971 55 434 4400 or reply to your confirmation email with your booking reference. Rescheduling is subject to available slots.
In-person consultations
The in-person session is advice only, without a technical vehicle inspection; the location is coordinated on WhatsApp after payment.